Copyright © Denison Municipal Utilities 2001-2017
OFFICE HOURS AND LOCATION
LOCATION: Denison Municipal Utilities Business
office is located at West Broadway & 7th St.
P.O. Box 518
Denison, Iowa 51442
CONTACT US
INFORMATION & INQUIRIES
Phone:712-263-4154
Fax: 712-263-8767
EMERGENCIES OR OUTAGES
Phone:712-263-3046
Fax: 712-263-8767
Email: Customer Service
OFFICE HOURS: 7:00 a.m. to 4:00 p.m Monday
through Friday (Closed Saturdays, Sundays and
Holidays)
A payment drop box is available for after- hours
payments at the office location. Customers can
also drop off their payments at: Bank Iowa,
Crawford County Trust and Savings Bank and
United Bank of Iowa during their normal banking
hours
Denison Municipal Utilities
Don’t get duped by utility scammers. Most utility scams involve criminals posing as electric, or
water provider employees — either in person, over the phone, or via internet — and demanding
immediate payment via cash, credit cards, or prepaid debit cards, supposedly to prevent service
disconnection. These criminals can be very convincing. They also often target those who are most
vulnerable, including the elderly and non-native English speakers. If you believe you have been
targeted by utility scammers:
1.
Hang up the phone or close the door, and call Denison Municipal Utilities direct phone number,
which is 712-263-4154.
2.
Do not give the caller or visitor a prepaid card, a wire transfer, or any other form of payment,
which may be difficult to trace.
3.
Ignore suspicious requests for personal information such as bank account numbers, user names
and passwords, credit card numbers, or Social Security numbers.
4.
Delete any emails from utilities that are not your service provider. Also, delete all suspicious
emails that require immediate action to verify or demand personal information.
To
learn
more
about
scams
that
may
be
active
in
your
area,
or
if
you
have
questions
about
the
authenticity
of
communications
from
individuals
claiming
to
be
utility
representatives,
Contact
your
local
police
through
the
non-emergency
telephone
number,
the
Iowa
Attorney
General’s
office
at
515-281-
5926
or
888-777-4590
(outside
of
the
Des
Moines
metro
area),
and/or
contact
the
Federal
Trade
Commission (FTC):
https://www.ftccomplaintassistant.gov/
or 1-877-FTC-HELP (1-877-382-4357).
Utility Scammers are on the Prowl